Terms and conditions of reservations 1.part

1. Introductory note
The Orgon Company d.o.o., with the office at Vukovarska 135, 21 000 Split, Croatia, MB 2304104, OIB: 68770511301 and Travel Agency Orgon d.o.o., with the office at Vukovarska 135, 21000 Split, Croatia, ID: HR - AB - 21-060238294 (in the text: Agency), guarantees the authenticity of the displayed visual and written data related to the accommodation unit characteristics in their offer, available at www.croatia-exclusive.com and www.orgon.hr, as well as the authenticity of the conditions under which they are offered.
 
The object name that contains "villa" or "holiday house" does not indicate the categorization of the object. The terms "villa" and "holiday house" are used as components of the names and descriptions of objects and by no means as such are related to the aforementioned classification.
 
The Agency provides services according to the published data, valid in the period when the reservation confirmation occurred, except in cases of unpredicted situatuons, illness or death of the host or his family members; extraordinary circumstances which cannot be predicted or eliminated, such as: natural disasters (earthquakes, floods, fires, droughts, etc), wars, strikes, terrorist acts and restrictions issued by the state (mobilization, ban on leaving the country, etc).
 
By making the reservation for one or more accommodation units or services from the Agency's program, the Guest enters a legal relationship with the Agency and confirms to accept the General Terms And Conditions (in the text: Terms and Conditions). These are the basis for resolving any possible disputes between the Guest and the Agency. The Guest is advised to carefully read Terms and Conditions before the advance payment of deposit amount or full service amount.
 
2. Creating a reservation request
Making an inquiry can simply be done through the reservation form on the Agency's website or directly at the office of the Agency/the offices of our partner agencies that sell the Agency's services.
 
During the online application process, the Guest has to provide all the necessary information required in the reservation form. The same has to be done when making a reservation directly at the Agency's office or at any other partner agencies that sell the services of the Agency.
 
If you are unable to find an accommodation unit that best suits your needs, feel free to contact the staff of the Agency for assistance. Inquires are made via e-mail (orgon.travel.agency@gmail.com) or via telephone contact: 00 385 98 171 41 09 and
00 385 95 82 02 688. Each request has to contain specific information, according to which the Agency can create an offer (reservation period, date flexibility, number of people (children and adults), their age, preferred location, price limit, maximum distance from the sea, as well as all other eventual special requirements).
 
The Guest can also contact the Agency via phone and the Agency staff will provide him/her with all the necessary assistance and information. However, all the requests and reservation details have to be sent via e-mail.
 
3. Personal data protection
The Guests share their personal information voluntarily. Personal information is necessary for the reservation realization and it will be used for further internal communication between the Guest and the Agency. The Agency will not share the Guest's personal information with a third party, except to provide the requested services or if ordered by the competent authorities.
 
4. Offers, terms of reservation and payment conditions
Inquires and accommodation reservations can be made via e-mail, in writing or in person at the Agency, as well as at the partner agencies which sell the services of the Agency.
 
Following the Guest's requests, the Agency sends all the reservation details in the form of an offer via e-mail.
 
By confirming the reservation, the Guest also confirms to fully understand and accept the Terms and Conditions that are binding for both the Guest and the Agency.
To confirm a reservation, the Guest has to make a deposit payment of 30 - 50% of the total booking amount, depending on the accommodation unit. The deposit amount for the requested accommodation unit is indicated in the offer that the Agency sends to the Guest via e-mail.
 
For all reservation payments made within Croatian territory, the deposit amount should be paid in Croatian currency according to the middle exchange rate of the HNB (Croatian National Bank) on the following bank account:
 
Company: ORGON D.O.O.
Address of company: Vukovarska 135, 21 000 Split, Croatia
IBAN: HR 74 2330 0031 1547 0887 5
SWIFT CODE: SOGEHR22
Bank: SOCIETE GENERALE – SPLITSKA BANKA d.d.
Address of Bank: 21 000 Split, Ruđera Boskovica 16, Croatia
 
All banking expenses, as well as any other additional costs concerning the payment procedure are the obligation of the Guest.

The exchange rate is based on the middle rate of the Croatian National Bank valid on the date of payment.
 
For all reservation payments made abroad, the deposit amount should be paid in euros on the following bank account:
 
Company: ORGON D.O.O.
Address of company: Vukovarska 135, 21 000 Split, Croatia
IBAN: HR 74 2330 0031 1547 0887 5
SWIFT CODE: SOGEHR22
Bank: SOCIETE GENERALE – SPLITSKA BANKA d.d.
Address of Bank: 21 000 Split, Ruđera Boskovica 16, Croatia

All banking expenses, as well as any other additional costs concerning the payment procedure are the obligation of the Guest.
 
To confirm the reservation, the Guest is obligated to pay the deposit amount on the Agency's account within the period of the booking option (2-5 days, depending on the part of the season/indicated in the offer). After paying the deposit, the Guest is also required to send a copy of the payment via fax 00 385 21 600 867 to the Agency. The Agency generally receives the payment within 2-3 working days and has to inform the Guest about it within 2 working days after receiving it, as well as send a voucher with all the information concerning the reservation.
 
The Guest is required to pay the rest of the total amount according to the Terms and Conditions for each of the accommodation units, which will be indicated in the Agency's offer. The types of payment can be:
 
- The Guest pays the rest of the total amount within the defined payment period, stated in the Agency's offer
Within the offer of the Agency, all the rules of the reservation payment will be clearly written. For certain accommodation units, where the total amount has to be paid before the Guest's arrival, this condition will be clearly stated inside the offer. The Agency always carefully indicates these cases. Regarding these kinds of situations, the standard payment procedure is to pay the rest of the total amount 30 to 90 days before the Guest's arrival. The period depends upon the accommodation unit and service provider's reservation policy (which will be indicated within the offer of the Agency and sent to the guest via e-mail).
 
The rest of the total amount is paid on the same account; the one used for the deposit payment.
 
Company: ORGON D.O.O.
Address of company: Vukovarska 135, 21 000 Split, Croatia
IBAN: HR 74 2330 0031 1547 0887 5
SWIFT CODE: SOGEHR22
Bank: SOCIETE GENERALE – SPLITSKA BANKA d.d.
Address of Bank: 21 000 Split, Ruđera Boskovica 16, Croatia

All banking expenses, as well as any other additional costs concerning the payment procedure are the obligation of the Guest.
 
After making the second payment (the rest of the total amount), the Guest is required to send a copy of the payment receipt via fax 00 385 21 600 867. The Agency will receive the payment within 2-3 working days. After receiving the payment, the Agency will inform the Guest within 2 working days about it and send a new voucher. This voucher will contain the information about the full payment of the reservation, according to the mutual agreement.
 
For all the reservations where only the deposit payment was made, but the rest of the amount of the total price was not paid within the agreed deadlines, the Agency has the right to cancel the guest's reservation. The Agency uses the deposit payment as the cancellation fee and to cover the eventual costs.
 
In case that the number of people who come to the accommodation unit exceeds the number of people indicated on the voucher, the service provider has the right to refuse providing the service to the unannounced guests or is able to accommodate all the guests and immediately charge the sudden services.
 
- The rest of the total amount is paid upon arrival in the reserved accommodation unit:
The Guest, who pays the rest of the total amount upon the arrival in the accommodation unit, has to do so immediately upon arrival and pay the amount in cash to the service provider, the service provider representative or to the Agency's representative. If the Guest refuses to pay the agreed amount upon arrival, the service provider is not required to allow the usage of the accommodation unit.
 
If the Guest, upon arrival, wishes to make and pay for a shorter stay than previously agreed upon during the reservation process, the service provider is not obligated to accept this. In case the service provider refuses to agree to the new number of nights, and the Guest refuses to pay the initially agreed total cost, the service provider can completely refuse the Guest's stay. The Guest then has to immediately leave the premises without the right to get a refund of the earlier paid deposit.
 
In case the Guest wants to spend more nights in the accommodation unit than previously agreed, the Agency or the service provider can accept and allow this new request, while the Guest then has the obligation to immediately pay for the extra amount of the staying extension.
 
5. Reservation Confirmation
The Agency is obligated to state all the reservation information in the voucher (valid travel document) and to send it to the Guest via e-mail as a confirmation. The voucher contains the information about the number of guests, guest names and surnames, address of the accommodation unit, contact person, all the reserved services and terms of the reservation. The voucher with the Agency’s logo, sent via e-mail, is a valid document without a signature and stamp since it is the product of electronic communication.
 
6. Tourist tax
According to Croatian law on the tourist tax, the Guest has to pay for it in the same way as for the accommodation service.
 
According to the Croatian law on the tourist tax, the price of the tourist tax ranges from 2.00 to 7.00 kunas per adult person/day, depending on the destination and the time of booking. Teenagers aged 12-18 years (not including the ones who are already 18) are entitled to a 50% discount, while children younger than 12 are excluded from paying.a
 
The tourist tax may be included in the price or paid separately, which is specified in the offer. All the information about the tourist tax is clearly stated in the reservation voucher.
 
Orgon doo © 2017